Frequently Asked Questions
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Where are you located?
We are located at 2/16 McDougall St, Milton, Queensland.
Do you have onsite parking?
Yes. We have a limited number of dedicated parking spaces at the rear of the building, and there are plenty of metered parking facilities in the surrounding streets. Access to the car park is via McDougall Street, and the last two parking spaces on the left are specifically reserved for our clients to use.
What are your trading hours?
Our office is open 8:00am to 5:00pm, Monday to Friday. We are closed on weekends and Public Holidays.
Do I require an appointment?
We prefer that meetings are conducted by appointment so that we have ample opportunity to discuss your requirements. Meetings can be held in our office, or we can come to you.
Do you offer after-hours appointments?
Appointments are generally conducted during office hours, however, we can make an after-hours appointment by exception if sufficient notice is provided. Meetings can be held in our office, or we can come to you.
What kind of clients do you service?
We primarily service SMEs in South-East Queensland.
How much do you charge?
Our fees are generally determined by the time involved to complete the task, and the level of expertise required. Our rates are designed to reflect the experience of the staff member and the degree of expertise required to provide timely, professional services without compromising on quality. We are more than happy to provide a cost estimate specific to your requirements and expectations.
What software do you use?
We use the HandiSoft suite, along with Xero, MYOB, QBO, BGL, Attache, Class Super and more.
How do you manage my private information?
We will only request private information in the course of providing professional services to you. We have a comprehensive privacy policy available on our website.
What happens to my original documents?
We will scan copies of any documents required to provide services to you. All original documents will be returned to you to keep for the appropriate statutory period.
I’m looking to start a business – can you help?
We can provide many services to help you establish your business, including determining the most appropriate business structure, assessment of your finance requirements and preparation of finance applications, developing your business plan (including profit projections and cash flow), assisting with new business registrations (E.g. ABN, TFN, Payroll Tax, WorkCover, PAYG, business name) and more.
I’ve fallen behind in lodging my tax returns – can you help bring my affairs up to date?
Yes – we can attend to lodgement of your outstanding prior year tax returns. The ATO may charge penalties for late lodgement of your return. In certain circumstances, we may be able to liaise with the ATO to reduce or remit any general interest charges levied on outstanding monies you may owe.
I have a Self-Managed Superannuation Fund – Can you prepare the financial statements and income tax return?
Yes – we have a dedicated team with the appropriate registrations, qualifications and expertise to provide comprehensive, professional services for your SMSF.
I need assistance with financial planning – can you help?
Yes – we offer an in-house financial planning service. As Authorised Representatives of Count Financial Limited, we are qualified to provide advice regarding your investments and financial affairs. We can help structure your affairs to minimise risk and maximise wealth creation.
My business has been affected by COVID-19 – can you help?
Yes – our team can assist you with compiling information to obtain government grants, critically review your business operations, and help you get your business on the path to recovery.
What is the best way to send my financial information to you?
We operate a secure portal for the transmission of sensitive information. Contact our Portal Administrator to request a login to get started.
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